Support

Email support@earstep.com and we’ll reply. It helps to say which phone you use and what you were doing when the problem happened.

Pro on a new phone

Open the Pro screen in Earstep and choose Restore purchases, signed in to the same Apple or Google account you bought it with. Pro is tied to that store account, not to an Earstep account.

Cancel the yearly plan

Subscriptions are managed by the store. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions. Cancel at least a day before the renewal date. Deleting the app doesn’t cancel a subscription.

Refunds

Apple and Google handle payments, so refunds go through them: reportaproblem.apple.com for the App Store, or the order in your Google Play account for Android.

A sound or a name seems wrong

Tell us the track, the level and what the app said after you answered. Every clip is rendered and checked by script against the app’s theory tables, so a report like that is something we can trace exactly.

Your account and data

An account is optional. To delete one, see Delete your account. What we store and why is in the Privacy Policy.